Aviation Product Specialist
Description
This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product.
The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
Salary: 45,000 Annually
The superior candidate, when ready, will be eligible for Project Coordination and Implementation Projects, including additional bonuses.
Key Responsibilities
- Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
- Identify, research and resolve technical problems
- Track and monitor customer issues to ensure a timely response
- Liaison with our Development Department to document customer specifications
- Test software program modifications and resolutions to report technical problems
- Liaison with Technical Writing Department to develop documentation of new program features
- Customer training (on-site or at Trax location).
- Ability to travel domestic/international is required for on-site training assignments.
- On-call service for customer emergencies
Requirements
Qualification Requirements
Bachelor’s Degree in Aviation or related field OR at least 1 year of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations. Must have excellent communication, teamwork and problem-solving skills.
- Could travel up to 50% (Domestically & Internationally) and a valid Passport are required.
- Previous experience in the aviation field
- Must be tech savvy (possess computer skills)
- Must be able to travel domestically and internationally; short term/long term
- Adapt a friendly and helpful attitude when assisting our airline customers
- Outstanding Communication skills – both verbal and written
- Strong attention to detail
The following skills are desired but not required:
- Experience using other aviation software is a plus
- Multilingual is a plus
Benefits
Our company offers a full benefits package, which includes the following:
- Travel bonuses
- 2 weeks of annual vacation
- Health, Dental, Vision Insurance
- 401k Retirement plan
- Supplemental insurance plans
- Office Parking Fees are paid by the company
- Wellness Program Benefits
The Team
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our Customers include several of the world’s largest airlines as well as the vast majority of low-cost-carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation, everything is on the line with each and every project.
The professional teams here at TRAX all have their part or role in every project, they are:
Java, iOS/Swift, PowerBuilder, Data Migration, Interface and R&D Development Teams
Product Specialists, Software Testers, Technical Writers & Trainers
Project Coordinators
Internal IT, SaaS/Hosting/Cloud IT, Database Admin Teams.
Business Administrators & Accountants
TRAX USA Corp, is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.